Change Management
What is Change Management?
A process for making IT changes safely — testing, approving, and documenting every modification to prevent unexpected breakage.
Why Change Management Matters
Most outages aren't caused by attacks — they're caused by untested changes. Change management ensures every update is planned, reversible, and approved before it touches production.
Related Topics
Related Terms
MSP (Managed Service Provider)
An outsourced IT team that keeps your technology running for a flat monthly fee — proactively, not just when things break.
SupportPatching
Installing the small updates released by software makers to fix bugs, close security holes, and improve stability. Patches apply to operating systems, applications, browser plugins, and firmware — everything that runs on your devices.
SecuritySLA (Service Level Agreement)
A contract that defines how fast we respond and resolve issues — like 'critical issues get a response within 1 hour, resolution within 4 hours.'
SupportAsset Management
Tracking every device, license, and piece of hardware your business owns — what it is, where it is, who has it, and when it needs replacing.
Support