MTTR (Mean Time to Repair)
What is MTTR (Mean Time to Repair)?
The average time it takes to fix something once we start working on it — a key metric for measuring IT efficiency.
Why MTTR (Mean Time to Repair) Matters
Lower MTTR means less downtime for your team. We track this to find bottlenecks, improve our processes, and get you back to work faster.
Related Topics
Related Terms
SLA (Service Level Agreement)
A contract that defines how fast we respond and resolve issues — like 'critical issues get a response within 1 hour, resolution within 4 hours.'
SupportSLO (Service Level Objective)
The internal targets we set to meet our SLA — like '95% of tickets resolved within 4 hours' — so we can measure and improve our performance.
SupportMSP (Managed Service Provider)
An outsourced IT team that keeps your technology running for a flat monthly fee — proactively, not just when things break.
SupportMTTF (Mean Time to Failure)
The average time a device or component works before it fails — used to predict when hardware will die and plan replacements.
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