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SLO (Service Level Objective)
What is SLO (Service Level Objective)?
The internal targets we set to meet our SLA — like '95% of tickets resolved within 4 hours' — so we can measure and improve our performance.
Why SLO (Service Level Objective) Matters
SLOs keep us honest. They're the numbers we track internally to make sure we're actually delivering what we promised in the SLA.
Related Topics
targetsmetricsperformanceinternal
Related Terms
SLA (Service Level Agreement)
A contract that defines how fast we respond and resolve issues — like 'critical issues get a response within 1 hour, resolution within 4 hours.'
SupportMSP (Managed Service Provider)
An outsourced IT team that keeps your technology running for a flat monthly fee — proactively, not just when things break.
SupportMTTR (Mean Time to Repair)
The average time it takes to fix something once we start working on it — a key metric for measuring IT efficiency.
SupportHelp Desk
A single place your team contacts when something isn't working — phone, email, or portal.
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