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Help Desk
What is Help Desk?
A single place your team contacts when something isn't working — phone, email, or portal.
Why Help Desk Matters
Instead of interrupting whoever is 'good with computers' in the office, employees get a real response with a real timeline. That's the core of our managed plans.
Related Topics
ticketingSLAresponse timeMSP
Related Terms
MSP (Managed Service Provider)
An outsourced IT team that keeps your technology running for a flat monthly fee — proactively, not just when things break.
SupportBreak-Fix
The traditional IT model: something breaks, you call someone, you pay for the repair. No plan, no prevention.
SupportPatching
Installing the small updates released by software makers to fix bugs, close security holes, and improve stability. Patches apply to operating systems, applications, browser plugins, and firmware — everything that runs on your devices.
Security